FAQs

ABOUT COMMON ACE

WHAT IS COMMON ACE?

Common Ace is a one-stop fits all sneaker destination.

We provide access to the widest selection of sneakers by partnering with brands and retailers from around the globe. Meaning that you can find exactly what you’re looking for in just one place at commonacedev.wpengine.com.

DOES COMMON ACE SELL PRODUCTS DIRECTLY?

Common Ace is a streetwear search engine that connects shoppers to retailers who sell the products directly. We do not sell or ship any products directly.

HOW OFTEN ARE PRODUCTS UPDATED ON THE SITE?

Common Ace works with retailers to ensure their product catalog, prices, and availability are updated regularly to make your experience on Common Ace as valuable as possible.

MY ORDER

I HAVE A QUESTION ABOUT MY ORDER!

Once you’ve clicked on a shoe to purchase, you’ll be redirected to the retailer who handles the transaction, shipping, and returns. Please contact the retailer you purchased from directly with any questions about your order.

HOW DO I FIND OUT WHERE I ORDERED FROM?

You’ll be taken directly to the retailer’s site to purchase the product(s). Once purchased:

1. Check your email’s inbox or spam and trash folder for an e-receipt.
2. Check your bank/credit card billing statement to see verify the retailer.

I HAVE A QUESTION ABOUT RETURNS/EXCHANGES.

We’re sorry to hear it didn’t work out! Since Common Ace does not sell or ship products directly, we don’t have insight into your purchase. Please contact the retailer you purchased from directly to ask about returns and exchanges.

ACCOUNTS

I FORGOT MY PASSWORD FOR MY ACCOUNT, WHAT NOW?

Reset your password here and submitting your email address. Make sure to check your spam and trash folder for our password reset email.

HOW DO I CHANGE MY USERNAME OR EMAIL ADDRESS?

You can change any account settings by clicking here.

WHAT IS A WISHLIST?

The Wishlist is an easy way to save your favorite shoes in one place. To use the Wishlist, you’ll need a Common Ace account.

Don’t have one yet? Start one by registering here.

HOW CAN I MANAGE MY WISHLIST?

Adding a shoe to your wishlist is easy. When logged in, simply click on the heart icon at the top right of the product image and it will save your wishlist list. To remove a shoe, simply click the heart again.

To view all of the shoes in your Wishlist, select Wishlist from the menu.

CONTACT US

HOW CAN I GET IN TOUCH WITH COMMON ACE?

We’d love to hear from you. Feel free to reach out to us at any time using our contact form.

I’D LIKE TO GIVE FEEDBACK!

We love getting feedback! Every little bit of it can help us make your experience that much more valuable.

For feedback about our site, your shopping experience or a retailer, use our contact form. We work closely with each retailer on Common Ace to provide you with the absolute best experience possible.