FAQs

What is Common Ace?

A one stop shop for all sneaker lovers.

We curate the most on trend selection of sneakers by partnering with the markets best brands and retailers so you can shop with ease in one place on commonace.com

Does Common Ace sell products directly?

When you click or tap the Buy Now button, we direct you to the retailer’s site, but we do not sell or ship any products directly.

Common Ace works with retailers to ensure their product catalog, prices, and availability are updated regularly to make your experience on Common Ace as valuable as possible.

I'd like to give feedback!

We love getting feedback! Every little bit of it can help us make your experience that much more valuable.

Feel free to share if you come across any issues on the site or would like to add a new feature.

All of it helps us make Common Ace better for you!

Feedback about the website: You can email us here

Tell us about your Shopping experience on Common Ace:

* Feedback about a retailer: We work closely with each retailer on Common Ace to provide you with the absolute best experience possible, so we’d love to hear from you. Email us about your shopping experience here.

How can I get in touch with Common Ace?

Feel free to reach out to us any time! contact@commonace.com

I forgot my password, what now?

Click use the Log in or Sign up buttons to click the Forgot Password button.

We will send you a link to reset it shortly! Make sure to check your spam and trash folder for our password reset email.

How do I close my account?

We’re sorry to see you go! When you’re logged in, you can permanently delete your account here.

Please note: If you delete your account, you will not be able to reactivate it later or create a new one using the same email address.

What are Favorites?

Simply click on a heart icon (show image) to save that specific item to your Favorites (show screen grab pic?)

Find your Favorites by logging in and clicking on the (heart icon) in the upper right-hand corner of your screen.

How can I manage my existing Favorites?

Find your Favorites by logging in and clicking on the (show image) in the upper right-hand corner of your screen or clicking here

To remove a Favorite: simply click the heart to de-favorite the item.

How do filters work?

Search using any relevant keywords and then narrow down your search on the left by selecting category, brand, price, color, size, sales & deals, and stores! The more specific you get, the more you curate the results just for you.

How do I change my username or email address?

You can change any account settings by clicking here.

I have a question about my order!

Common Ace is a street wear search engine that connects shoppers to retailers who sell the products directly. Once you’ve clicked on an item to purchase via Common Ace, you’re redirected to the retailer who handles the transaction, shipping, and returns.

We recommend contacting the retailer you purchased from directly.

How do I find out where I ordered from?

  1. Check your email’s inbox or spam and trash folder for an e-receipt.
  2. Check your bank/credit card billing statement to see verify the retailer.

Does Common Ace sell these products directly?

Common Ace works with retailers and stores to check their product catalog, prices, and availability are updated regularly to make your experience on Common Ace as valuable as possible. When you click or tap the Buy Now button, we direct you to the retailer’s site, but we do not sell or ship any products directly.

Do you ship to my country?

Web: Use our international shipping filter to see only items that can be shipped to your country!

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Mobile:

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I have a question about returns/exchanges.

We’re sorry to hear it didn’t work out! Since Common Ace does not sell or ship products directly, we don’t have any insight into your purchase. However, you can simply reach out to the retailer directly and they’ll work on assisting your request.

How can I shop a different currency?

Viewing a different currency while shopping is easy! Login, and select Currency from the drop down in the upper right-hand corner of you screen. This feature is available on desktop.

CREATE A WISHLIST

To create a wishlist of your favourite products, simply login or create a free account now

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